setting out the terms and conditions between the operator / seller and the customer / buyer (hereinafter the "GTC") 

1. The operator (seller) of the online store www.magnety.sk is SELOS, s.r.o., Ľudovíta Stárka 16A, Trenčín, 911 05, Company ID (IČO): 36340464.

2. The customer (buyer) in the online store is any natural person or legal entity who submits an electronic order form for goods (product(s) or service(s)).

3. When ordering as a natural person (non-entrepreneur), please state your name, surname, delivery address, telephone number and e-mail. If you are buying as a legal entity (for a company or as a sole trader), please also state your business name, Company ID (IČO), Tax ID (DIČ) / VAT ID (IČ DPH) and the billing address if it differs from the delivery address.

4. The acceptance of the order by the operator, and thus the conclusion of the purchase contract, takes place upon confirmation of this correctly and fully completed order in electronic form (by e-mail) by the operator, whereby the operator reserves the right to subsequently adjust the price of the ordered goods (the operator therefore does not guarantee the price of the goods stated on the operator's website at the time the order is placed, as this depends on changes in the supplier prices of the goods in question). After the order is submitted, a confirmation of receipt of the order will be sent to the e-mail address you provided, followed later by further information on the status of your order (e.g. the order has been processed, the goods have been dispatched, the goods are currently sold out, etc.). A registered customer can check their order directly online on the online store's website after logging in.

5. The place of performance of the purchase contract is the registered office (residence) or place of business of the customer stated in the electronic order form. The goods will be delivered by the operator using the services of third parties (contractual carrier, courier service), or the operator will deliver the goods by its own means, or, by agreement with the customer, the goods will be ready for handover at the operator's premises. Delivery of the goods is effected by handing them over to the customer or by handing them over to the contractual carrier for transport. Ownership of the goods passes to the customer upon delivery, subject to the suspensive condition of payment of the purchase price stated in the order in full. Until ownership passes from the operator to the customer, the customer has all the obligations of a custodian of the goods and is obliged to safely store the products and services at their own expense and to mark them so that they are identifiable as the operator's goods under all circumstances.

6. The operator will deliver the goods to the customer as soon as possible after receiving the electronic order form, within the delivery times stated on the operator's website. The customer acknowledges that the stated delivery times are indicative only. The customer agrees to an extension of the delivery time if the production of the ordered goods or other circumstances so require. If the operator is unable to deliver all the ordered goods to the customer within the agreed time, it will notify the customer of this situation as soon as possible and inform them of the expected delivery date of the ordered goods, or propose the delivery of substitute goods. If the customer orders goods of non-standard dimensions or goods heavier than 30 kg, the operator will agree payment and delivery terms with the customer individually.

7. If the goods are delivered by a contractual carrier, the customer grants the operator the right to provide the contractual carrier with the personal data necessary for the delivery of the goods (name / business name, address, telephone).

8. Upon receipt of the goods, the customer will receive a document confirming receipt of the goods, which is also proof of payment in the case of cash on delivery. The document confirming receipt of the goods also serves as the order in written form. A tax document with the purchase price and VAT itemised will be sent to the customer by e-mail no later than 14 calendar days after delivery of the goods.

9. If the customer does not pay for and does not take over the ordered goods, other than in a situation of damage to the goods upon delivery (the shipment is returned as undeliverable through no fault of the operator, e.g. if the contractual carrier could not find the addressee, did not notify them of the deposited shipment, the customer failed to take over the shipment by mistake or intentionally, etc.), the operator may claim compensation for damage caused by the breach of the obligation to which a contractual penalty applies. In such a case, the contractual penalty is set at a minimum of the postage paid and a maximum of 50% of the total order price. A customer who has not taken over their order will be sent an e-mail asking what to do next with their order. The customer has 7 days from the date the message is sent to reply to this request. If the customer requests that the returned shipment be re-sent, the operator will add a second handling fee and postage according to the valid price list to the total price of the shipment. Re-sending of a returned shipment is only possible on the basis of payment in advance. If the customer does not respond to the operator's request within the specified period, the order will be cancelled by the operator.

10. A customer who is a private individual (non-entrepreneur) has the statutory right to withdraw from the contract within 14 days of receipt of the goods. In such a case, the customer shall contact the operator and send them a written declaration (not by electronic means of communication) of withdrawal from the contract, stating the order number, the date of purchase and the account number or exact address for financial settlement. The customer shall send the purchased goods, in their original condition as received (including documentation, accessories, etc.), at their own expense, together with the original proof of purchase, back to the operator's address (but not by cash on delivery). The customer does not have the right to withdraw from the contract if the goods were purchased and collected in person at the operator's premises. The operator undertakes to refund the customer the price paid for the goods in question within 15 calendar days of receipt of the returned goods, in the same manner as was used to pay for the goods, unless the customer requests otherwise. If the returned goods are damaged, used, worn or incomplete, the operator may refund the customer the purchase price reduced by the value of the damage or wear of the goods in question, at a minimum of 1% of the total price of the goods (in accordance with the relevant provisions of Section 457 of the Civil Code).

11. The customer may not withdraw from a purchase contract whose subject is the provision of a service if the service began to be performed with the customer's consent before the expiry of the withdrawal period; nor may they withdraw in the case of the sale of goods made to the customer's special requirements, goods intended specifically for a single customer, goods which by their nature cannot be returned (e.g. for hygiene reasons), or perishable goods.

12. The operator reserves the right to change prices. The valid price is the price stated in the e-mail confirming receipt of the order. The price does not include consulting services, transport or any other costs, unless stated in the product description. The price of the goods is determined according to the valid price list. Discounted (promotional) prices of goods are clearly marked with symbols (such as "promotion" or "sale"). Discounted prices are valid until stocks are sold out or for the duration of the period stated with the discounted price.

13. If the customer is currently located or lives abroad, the operator will agree payment and delivery terms with the customer individually. For delivery of an order to the Czech Republic, the customer pays the price of the goods and courier transport converted to CZK at the current exchange rate of the National Bank of Slovakia (www.nbs.sk).

14. Warranty conditions are governed by the Complaints Procedure.

15. The operator is not liable for delayed delivery of goods caused by the carrier (post, courier) or by the customer providing an incorrect address. The customer is obliged to thoroughly inspect the goods upon receipt from the carrier and to confirm receipt of the goods by signing the receipt document. If the shipment is visibly damaged or destroyed, the customer is obliged to contact the operator immediately without taking over the shipment. Complaints regarding non-delivery of goods caused by the carrier or damage to goods caused by the carrier must in such cases be made directly with the carrier. Complaints of mechanical damage to goods caused by transport, the receipt of which the customer confirmed to the carrier as free of defects, will not be recognised by the operator as justified and no performance under such a complaint will be provided to the customer.

16. All received electronic orders for goods are considered a proposal to conclude a purchase contract and are not considered binding. The customer has the right to cancel the order without giving a reason at any time before the goods are dispatched, by e-mail or by telephone. The operator has the right to cancel the order in the event of non-delivery of the goods due to force majeure, discontinuation of their production, their sell-out, or the impossibility of delivery at the price stated in the online store; in all these cases the operator will inform the customer. The operator is obliged to offer the possibility of delivering substitute goods. The customer has the right to refuse the delivery of substitute goods and to withdraw from the order of the goods in question. If the purchase price or part of it has been paid, the funds will be refunded to the customer within 15 calendar days upon cancellation of the order, in the same manner as was used to pay for the goods, unless the customer requests otherwise.

17. The customer declares that, in accordance with Section 7(1) of Act No. 428/2002 Coll. on the protection of personal data, as amended, they consent to the operator processing and storing their personal data, in particular those stated above and/or those necessary for the operator's activities, and to processing them in all of its information systems. The customer grants the operator this consent for an indefinite period. The customer may revoke consent to the processing of personal data at any time in writing (by e-mail, by letter) or by telephone, on the basis of which the operator will delete their personal data from its database. A registered customer may update their personal data directly online on the online store's website after logging in.

18. After submitting an order or registering, the customer may receive messages about the seller's offers of goods, promotions and services. The customer may unsubscribe at any time via the link contained in the e-mails delivered to them.

19. Business relations (as well as other legal relations that may arise from them) with natural persons who, when concluding commercial contracts under these GTC, do not act within the scope of their business activity, are governed, in addition to the general provisions of the Civil Code, by special regulations, in particular Act No. 108/2000 on consumer protection in doorstep and mail-order sales and Act No. 250/2007 on consumer protection.

20. The customer and the operator have agreed that they fully recognise electronic communication, in particular via e-mail and the Internet, as valid and binding for both contracting parties. Electronic communication is not acceptable in the case of withdrawal from the purchase contract.

21. By submitting the order, the customer confirms that they have read these GTC and agree with them in full. Notwithstanding the other provisions of these GTC, the operator is not liable to the customer for lost profit, loss of opportunity or any other indirect or consequential losses resulting from negligence, breach of the purchase contract or arising in any other way. If any provisions of these GTC are found by a competent authority of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the remaining provisions of the GTC and the remaining parts of the relevant GTC provision shall remain unaffected.

22. The GTC apply in the version published on the operator's website on the day the electronic order form is submitted, unless expressly agreed otherwise between the two parties.

The operator reserves the right to change these GTC. The obligation to give written notice of a change to the GTC is fulfilled by publishing it on the store's website.

These GTC are valid from 01/01/2024 and fully replace the previous GTC. The operator reserves the right to change the GTC even without prior notice.